PM Operations Europe
Your role and tasks...
As VP Operations you will work together with a team of Project Managers and are responsible for an optimal delivery of our solutions within the predetermined scope, time and budget. You are owner of a portfolio of accounts of Europe based customers. The key areas of your role include:
PROJECT DELIVERY ACCOUNT MANAGEMENT FINANCE PEOPLE
You manage your direct reports in order to realize your team's objectives which require following tasks:
Final responsibility for Profit & Loss of all projects you're responsible for, including software market localization delivery in order to realize the predetermined margin and profit (including consolidation and validation of forecasts fixed per project, budget scope and follow up, monthly financial reporting and progress reporting, …)
Account relation management, partner management, attend steering committees, detect new business opportunities at existing clients and actively monitor customer satisfaction.
Sales and business development support for Europe opportunities involving customer success stories and references. Ialso includes support to the sales process, participation in preparing offers, validating offers, Financial and operational feasibility, …)
Team organization and optimization by
- Coordination of different projects
- Assisting and directing the Project Managers in managing their implementation teams
- Acting as escalation point for the Project Managers' questions and problems
- Ensuring team related internal communication
- Managing resource allocation issues and make sure that critical competencies are available
- Leading by example: understand the business, know the customer and their business and understand how Itineris brings value.
- People management; performance appraisals, competence management, training & coaching, remuneration & career evolution of your team
Profile requirements ...
…an inspirational, hands-on leader and dynamic team player with true problem solving mentality, capable of taking initiatives, making the right decisions and giving clear instructions. Strongly driven by customer satisfaction, punctuality and quality, you enjoy working in a fast-paced company and thrive in an ever evolving environment.
Next to that, you:
have a proven track record in successfully delivering & driving large ERP projects in the role of the supplier (total portfolio revenue 10 to 20 million EUR)
have knowledge and experience with software development
have experience in the Utilities or Telecommunications sector (preferred)
have excellent customer-client relation skills and you can manage contacts and contracts on steering group level
have at least 15 years of relevant work experience with 10 years in project management and program management
have proven people management skills and are able to manage and coach a team of 10 to 50 people to a higher level
are open minded and a complementary asset to the peers in the VP operations team.
are a strong communicator who is fluent in Dutch and English.
are used to work in an international environment and you actively contribute to a good collaboration and clear communication between departments and countries
are willing to travel frequently within Europe