Technical Support Engineer

  • Job Reference: HQ00015621
  • Date Posted: 30 August 2018
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £50,000 to £65,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Duration: 0
  • Work Hours: Full Time

Job Description

Technical Support Engineer - London - £50k - £65k
Technical Support Engineer - London - £50k - £65k

My client based in Central London is looking to grow their UK based team with a talented and ambitious Technical Support Engineer. As a Technical Support Engineer you will provide world-class service and technical support to customers. Your responsibilities will include providing technical support, debugging integration issues and writing custom scripts.

This is a fantastic opportunity for an energetic, motivated, organized team player to get in on the ground floor with a fast growing, well-funded organization.

As a Technical Support Engineer you will:
- Provide technical customer service to all customers (and potential customers) through multiple channels
- Successfully debug and resolve customer issues through the use of multiple support tools
- Set up monitoring systems, integrate them and document the whole process
- Write custom scripts, code samples and integration guides for customer use
- Improve our documentation and knowledge base
- Participating in your team's on-call rotation, triaging and addressing production issues as they arise

Required experience:
- Excellent communication skills - both written and verbal
- Know your way around Unix systems and tools
- Enjoy writing about technical subjects clearly and in a non-boring style
- Are well-organized, have excellent work ethic and attention to detail
- Have experience writing code in any popular scripting languages
Desirable experience
- Experience with monitoring systems
- Experience with RDBMS

If you think you would be a good fit for the role then please apply directly.

Technical Support Engineer - London - £50k - £65k
Technical Support Engineer - London - £50k - £65k