System Maintenance Analyst L2 (apps, platforms & infra)

  • Job Reference: PR/020585
  • Date Posted: 23 June 2020
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £60,000 to £65,000
  • Bonus/Benefits: Pension, 25 days holiday pa
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Systems Maintenance Analyst

The Systems Maintenance Analyst plays a critical role in the mission of the Operations Center. The core purpose of the role is to ensure that our applications, platforms, and infrastructure are effectively monitored for availability, performance, and functionality, and that alerts driven by our monitoring systems are accurate and actionable. To succeed in this role the post-holder needs to be creative clever, passionate and love building new solutions.

Experience Required:

  • Proven track record in infrastructure monitoring
  • Strong people skills and the ability to be both diplomatic and firm
  • Familiarity with operating system administration and tools including: Microsoft, Mac OS X, Linux, Python, Powershell, etc
  • Familiarity with scripting (*nix Shell, PowerShell, Python, PHP, etc) to develop automation and reporting
  • Practical (hands-on) grasp of LAMP (Linux, Apache, MySQL, PHP) and Microsoft (Windows Server, IIS, MS SQL) technologies
  • Exposure to monitoring large cloud server infrastructure on AWS and/or Azure
    • Clear understanding of AWS-specific services and terms (EC2, S3, RDS, AZ, CloudWatch, CloudFormation, CloudTrail)
    • Selecting the appropriate AWS service based on compute, data, or security requirements
    • Identifying appropriate use of AWS operational best practices
    • Estimating AWS usage costs and identifying operational cost control mechanisms
  • Communicate clearly to technical and non-technical audiences
  • Manage time well in a high-interrupt operational environment, able to handle the details of several technical tasks simultaneously
  • Customer and service delivery oriented
  • Be an excellent and creative problem solver

Responsibilities:

  • Resolve Support Tickets
  • Serves as primary escalation point for the Application communities and Sourcing Provider(s) for operational issues
  • Responsible for keeping the services running 24/7 and putting processes in place to meet or exceed service SLAs
  • Monitor infrastructure operational alerts e.g. environmental, server performance and devices, escalate as necessary within the ITIL framework
  • Ensure compliance with incident, problem, and change management procedures and standards to ITIL standards by all Sourcing Provider(s)
  • Utilizing an ITIL based approach for service management, produce management reports and statistics (weekly/monthly/quarterly), evaluating and making suggestions for improvements in the infrastructure including operational reports such as performance, capacity, break/fix, etc
  • Participate in the company's in scheduled Disaster Recovery activities as required
  • Document processes and critical information
  • Attend technical project review meetings as needed to ensure project technical designs meet the company's operational requirements and are in compliance with company infrastructure and security standards

If the role sounds of interest please send me your CV and I will call you to to discuss in more detail.