Support/Service Lead- Service Desk, Support, Service Management

  • Job Reference: CR/020220
  • Date Posted: 9 September 2019
  • Recruiter: E-Resourcing
  • Location: Harlow
  • Salary: £195 to £200
  • Sector: IT (general)
  • Job Type: Contract
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Support/Service Lead- Service Desk, Support, Service Management

My client are a global manufacturing company who are currently looking for a Support/Service Lead Engineer on a 6 month contract basis. This role will be working alongside/leading a team of support engineers dealings with the companies 1st and 2nd line support as well as dealing with customers and the companies helpdesks in Germany and Prague. You will also be the point of contact for any incidents and manage the process in dealing with any issues. This role will be a mix between Service Management and working on the Service Desk.

This role will be based between the client main office in Harlow with travel to the Pall Mall office. (This maybe 1 or 2 days a week and travel can be expensed) You may also need to travel to the European offices but this will only be once or twice a month.

Key Skills

1st/2nd Line Support

Service Management

Desktop Support

Incident, Change, Process, Service Management

ITIL

Stakeholder Management

Client facing