Service Manager

  • Job Reference: HQ00016079
  • Date Posted: 7 March 2019
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £30,000 to £32,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job title: Service Manager

Salary: £30,000 - £32,000 + 5% bonus

Location of work: London

This client who is extremely successful in its current market, and who would be a great addition to any CV, is looking for someone to be its next Service Manager. You will be expected to support the operational business and triage to resolve any issues where possible, to optimise the digital supply chain processes and platforms, and ensure service levels are up to scratch.

Role Responsibilities:

  • Issue management & Analysis (Support Level 2):
  • Monitoring the ticket backlog
  • Triaging & detailed analysis of issues
  • Resolution of issues where possible/appropriate
  • Ensuring the correct prioritization is applied and respected
  • Detailed analysis of any issues that need further technical support or bug fixing.
  • Ensuring issues has been correctly identified and documented
  • Close follow up of issues/requests with the ability to prioritise and escalate
  • Supervise communications and ensure deadlines are shared with the business
  • Monitor the process integrity
  • Identifying inefficiencies in their internal processes and provide expertise
  • Quantifying the level of service and support of the service provider through analysis
  • Provide regular status updates to management with regards to the current service state

Person Specification:

  • Vast experience of business and systems analysis, issue management and reporting
  • Experience working in a digital operational environment
  • Experience of working closely with a variety of internal and external teams
  • Ability to work effectively under pressure
  • Keen eye for detail and good organisation skills
  • Ability to mediate and resolve issues
  • Expert knowledge of the MS Office suite
  • Strong analytical skills and the ability to adapt
  • Intellectually curious, tenacious
  • A passionate interest in new technologies