Service/Helpdesk Engineer

  • Job Reference: HQ00016001
  • Date Posted: 25 February 2019
  • Recruiter: E-Resourcing
  • Location: Brussels
  • Salary: On Application
  • Sector: Belgium
  • Job Type: Contract
  • Duration: 6 months +
  • Work Hours: Full Time

Job Description

Service/Help Desk Engineer
French and Dutch Speaking

Role:
Contact with federal and regional administrators and members (EC3 troubleshooting
when needed)
SPOC (Single Point Of Contact) -> AS400 , clients (Windows 8.1), regionals, EC3_alert, …
Contact with Proximus: Regional WAN and Hotlines (WAN)
Windows workstation support (8.1)
Configuring tablets / smartphones
Follow up everyday support tickets
Making procedures to facilitate work
Troubleshooting
Documenting when troubleshooting
Collaborates with system engineers
Following standardization and workplace security policies
Using and optimizing ticketing system
Checking SPAM Quarantine in SMTPGate
Creating users in Site delegé
Creating new users/mailboxes in AD for FED

Technical Skills:
Servicedesk Plus profile
Knowledge of Active Directory / Exchange
Knowledge of Microsoft office
Management tools
Networking support (TCP/IP, DNS, …) , cabling, VLAN, network troubleshooting,
IP-telephony
Printer support
Hardware support (desktops, laptops, printers)
Checking Backups / restore
Supporting inhouse applications
Knowledge of Windows PowerShell / cmd-script (Batch commands)

Personal Skills:
Team Player
Eager to Learn
Attentive to detail
Service oriented
Fluent in French and Dutch
Can work independently
Good analyzing skills