Service Desk Technical Lead

  • Job Reference: PR/020089
  • Date Posted: 4 July 2019
  • Recruiter: E-Resourcing
  • Location: Southampton
  • Salary: £28,000 to £28,001
  • Sector: IT (general)
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description


(Southampton, Hampshire)

DEPARTMENT: Service Desk

REPORTING TO: Service Desk Manager

SALARY: £28,000 - £30,000 PA (dependant on experience level)



  • 2-3 years IT experience required
  • Experience supporting IT systems to a high level preferred but not required in retail or fuel POS/BOS/EFT systems.
  • Windows 7/10 Support
  • Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial
  • Windows Active Directory/domain experience
  • Experience installing Windows updates (Windows 7/10)
  • Experience setting up and or using Centralised Antivirus Software.
  • Task automation and simplification using scripting such as PowerShell.
  • A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN, Firewalls, TCP/IP, DNS, DHCP)
  • Knowledge of basic Sql scripting would be beneficial
  • Solid troubleshooting skills.
  • Awareness of Security, development and IT services best practices (PCI:DSS, ITIL) Helpdesk Hours of Cover are 24 hours with manned office, you will be expected to ensure you are able to support these hours on a rota'd basis.

Role Overview and Responsibilities:

This is a SenIor Technical role within the Service Teams, and you will be expected to provide the following:

  • Providing expert knowledge to our sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations
  • Providing post install and snagging support.
  • High level Technical Support to the Service Department.
  • Providing basic training documentation on new products
  • Providing Training and Support to all Service Teams.
  • Providing documentation and processes to improve how the Service Desk support our products.
  • Providing Flexible hours of cover over a 7-day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.
  • Working closely with the account managers and handling technical escalations.
  • Working independently to investigate and diagnose in depth technical issues.

For more information on this exciting opportunity please contact Athena Antoniou:

T: 01372 748444 / E: