Service Desk Analyst - ITIL, Office 365, Active Directory

  • Job Reference: HQ00009537
  • Date Posted: 11 April 2018
  • Recruiter: E-Resourcing
  • Location: Bristol
  • Salary: £23,000 to £24,000
  • Bonus/Benefits: benefits
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Service Desk Analyst - ITIL, Office 365, Active Directory

We are currently looking for a customer focused Service Desk Analyst to join a successful global business in the heart of Bristol.

The IT Service Desk team supports employee facing IT Systems, including Office365, VMWare Horizon 7 and Sophos, for over 400 employees around the world.

The successful candidate will be a first point of contact regarding IT issues and queries, providing first and second line support, taking ownership of tickets through to successful resolutions with customer service always in mind.

Responsibilities include:

  • The provisioning of Mac and Windows computers, zero clients, iPads and iPhones
  • Maintaining the company's new audio-visual meeting room technology with interactive screens
  • New user account setup, leaver decommission and managing software licence records.

Knowledge & previous experience:

  • Supporting Windows 7 and 10, Office 365 and Active Directory
  • Using an IT Helpdesk ticketing system
  • ITIL understanding, experience of dealing with process improvements
  • Understanding / Knowledge of Agile working
  • Proven technical problem solving, troubleshooting and diagnostic skills
  • Gained previous experience in a similar Service Desk / IT Support role
  • Proven outstanding customer service skills

This is an excellent opportunity to work in a friendly environment for a company who offer excellent benefits.

Please send a CV for consideration.

Service Desk Analyst - ITIL, Office 365, Active Directory