Service Desk Analyst (1st Line)

  • Job Reference: PR/020468
  • Date Posted: 13 February 2020
  • Recruiter: E-Resourcing
  • Location: West Sussex
  • Salary: £15,000 to £22,000
  • Bonus/Benefits: + additional benefits
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

A great new IT Helpdesk position based in a growing company on the Sussex coast.

Must Have Skills & knowledge:

  • Understanding of ITIL framework
  • Can demonstrate the difference between incidents/problems/changes and service requests
  • Lives customer service by putting the customer first
  • Excellent time management
  • Understands priority setting in relation to customer service
  • Excellent people skills
  • Knowledge of Office 365 an advantage

This role is the first point of contact for tickets and calls. You will be responding to, measuring, monitoring and resolving queries in a timely manner and escalating when needed amongst other responsibilities.

Having a minimum experience of 1 year in a similar role is desirable.

If this roles looks like something you - or someone you know - could do, get in touch!