A great new IT Helpdesk position based in a growing company on the Sussex coast.
Must Have Skills & knowledge:
- Understanding of ITIL framework
- Can demonstrate the difference between incidents/problems/changes and service requests
- Lives customer service by putting the customer first
- Excellent time management
- Understands priority setting in relation to customer service
- Excellent people skills
- Knowledge of Office 365 an advantage
This role is the first point of contact for tickets and calls. You will be responding to, measuring, monitoring and resolving queries in a timely manner and escalating when needed amongst other responsibilities.
Having a minimum experience of 1 year in a similar role is desirable.
If this roles looks like something you - or someone you know - could do, get in touch!