Service Delivery Manager (Global Products and Applications)

  • Job Reference: PR/020305
  • Date Posted: 6 January 2020
  • Recruiter: E-Resourcing
  • Location: Oxfordshire
  • Salary: £55,000 to £65,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Our client is looking for a Service Delivery Manager to come into the technology team to help support service management.
You will be assisting the Director of Service Delivery in defining and managing the company's global platform support strategy.

Responsibilites

  • Maintaining a single service management operating model across all products and platforms
  • Providing Key Stakeholders timely communication and have regular interactions about new services/changes to drive Customer Satisfaction for all Customer facing Products
  • Being accountable for successful transition of products and services from Build to Run (BAU) mode including mapping to standard service processes around end-to-end support, standard tools (SFDC, ServiceNow, JIRA, etc), stakeholder management, change management and communication
  • Establishing strong partnership with our vendor partners, delivery and service engineering teams and ensure deploying the right resources as appropriate to meet Service Levels

Experience

  • Relevant industry experience and a strong technology acumen coupled with excellent people management skill
  • Expertise in highly transactional, large relational and complex systems will be a plus
  • Superior management skills to manage multi-geography and multi-cultural teams
  • Proven track-record across Customer Service Life Cycle in delivering successful customer experience and operational efficiency
  • Has a strong understanding of the SDLC, SOA and ITSM and service managed products, software's or applications in RUN state
  • Have worked with SFDC, Jira, Confluence in previous roles will be a big plus

Benefits

  • 25 days annual leave
  • 4 volunteering days annually
  • Day off for your birthday
  • Pension contributions
  • Seasonal social and charitable events
  • Training and development