Senior Application Support Analyst

  • Job Reference: DRASA/1001
  • Date Posted: 23 January 2018
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £40,000 to £50,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Senior Application Support Analyst


Role: Senior Application Support Analyst

Location: London

Salary range: £40,000-£50,000

Senior Support Analyst - Application Support - .Net / Devops


An excellent opportunity has arisen working for a superb global organisation in their Application Support department who are responsible for Application Support, Application configuration, change management and quality assurance.


ASP.NET // HTML // C# // ITIL // XML // CSS // APPLICATION SUPPORT // LONDON

The Senior Support Analyst takes the lead role in the resolution of incidents including:
- In depth troubleshooting and forensic analysis
- Impact analysis of interfaces and application integrations
- Back end analysis
- Performing platform support and/or writing and executing scripts
- Recreating issues for bug resolution

You will have demonstrable experience in the following:
- Ability to break down complex problems and provide expert advice on DI Applications.
- Ability to take ownership of technical incidents and work with applications teams
- Excellent writing and editing skills for technical documentation
- Experience in hands-on advanced IT support (Level 2+)
- Experience in the software development life cycle including business analysis and deployment
- Knowledge of MS Office, inclusive of Visio, Frontpage and Sharepoint
- In depth knowledge of SQL including scripting
- Knowledge of Integrated systems and applications
- Undergraduate degree in computer science, business, or other relevant field preferred or significant relevant industry experience

Ideally your CV will also demonstrate the following:
- Knowledge and experience working with Sitecore, .NET, HTML technologies
- Knowledge and experience working with VM Fusion, VM Parallels, MAC OS, IIS, XML, CMS
- Knowledge and experience working with VB.NET, ASP.NET and C Sharp
- Knowledge and experience working with IIS
- Knowledge of the ITIL Framework.
- A good level of understanding Dev Ops activities including Cloud operations, Network and Server configuration.
- Support Center Analyst Certification

ASP.NET // HTML // C# // ITIL // XML // CSS // APPLICATION SUPPORT // LONDON

If you have the required skills and are keen to join a superb, globally renowned organisation then apply now!