Manager of Global Applications (Shared Services) - London

  • Job Reference: HQ00015595
  • Date Posted: 7 June 2018
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £75,000 to £100,000
  • Bonus/Benefits: Bonus and benefits
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Manager of Global Applications (Shared Services)

Key Purpose of the Role

    • Elaboration and implementation internal service delivery model for global applications with agreed Service Levels
    • Management Shared Services Global Applications with focus on Continuous Improvement
    • Processes to optimize the services and related Operating Model with focus on speed and efficiency
    • Ensured stability from a operation coordination point of view
  • Involvement in nominated strategic projects with focus on Global Applications

  • Supporting strategic initiatives, new demands and innovations as one essential part of IT Enterprise
  • Architecture Management including implementation concepts

Knowledge & Experience Required

  • Management skills in terms of team lead and external provider management
  • Capability to translate business demands into IT Application language
  • Experiences in setting up Application Shared Services and related Delivery Model

  • Experience in managing service providers with focus on long-term partner management
  • Experience in managing delivery of application services through in-house and outsourced partners
  • Maintaining SLAs and ensuring on-time and on-budget delivery
  • Experience to manage professionally cases of risks, conflicts and crisis
  • Proven long-term IT Expertise with focus on applications