IT Technical Analyst - 2nd/3rd line, implementations, O365

  • Job Reference: ER-TechAnalsyt
  • Date Posted: 7 February 2018
  • Recruiter: E-Resourcing
  • Location: Middlesex
  • Salary: £35,000 to £40,000
  • Bonus/Benefits: bonus and benefits
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

IT Technical Analyst - 2nd/3rd line, implementations, O365

An extremely successful global brand are seeking an experienced IT Technical Analyst with drive and initiative to join a European team in a responsible role.

As well as providing support to the region you will be responsible for multiple implementations - current projects include an O365 rollout, Windows 2012/2016 implementation, Windows 10 and Exchange online.

Your role will include:

  • To undertake general desktop problem management and resolution - 2nd line & 3rd line technical support within the European business
  • To work with remote teams to ensure the infrastructure environments achieve maximum up-time
  • Implementing new technologies, and participating in rollouts within the business unit
  • Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements
  • Incident Management, Problem Management and Change Control
  • Participate and lead various projects, as required with other team members, and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office rollouts and office site relocations
  • Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion


  • Extensive demonstrable experience working within PC/Local Area Network (LAN) environments
  • Experience of the following products:
    • Windows 7/10
    • Windows 2008/2012 Server
    • Active Directory
    • Exchange 2010
    • MS Office Applications 2010/Office 365
  • Configuration of backup procedure and use of backup software
  • LAN / Switches, installation, configuration and/or support
  • Server installation, configuration and/or administration
  • PC imaging
  • Demonstrable experience of seeing a project through to completion to add business value
  • Experience working in a dispersed team, supporting users Europe wide

You must have excellent communication skills and attention to detail as well as being process orientated.

*This role will require occasional European travel (c.1 per month for 2/3 days).

This is an opportunity to work in a rewarding environment, please send a CV for consideration.

IT Technical Analyst - 2nd/3rd line, implementations, O365