Field Engineer

  • Job Reference: HQ00015749
  • Date Posted: 14 September 2018
  • Recruiter: E-Resourcing
  • Location: Epsom
  • Salary: £35,000 to £45,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Duration: Perm
  • Work Hours: Full Time

Job Description

ZyXel / Cisco Meraki / Server 2008/12/16 / Exchange 2010/13/16 / MCSA


Our client aim to provide the very best IT, Telecoms and Internet services for business customers, delivered by a team of professional Engineers / Account Managers, and due to sustained, organic growth, they now require a IT field Engineer to join their team.
Primary Objectives:

Develop strong relationship and trust with your nominated accounts through honest guidance and
thinking in their best interests
Strong notes (what done, outstanding works etc) + liaise with account manager in Epsom office at the end of every site visit


Provide a professional and consultative approach to dealing with customers
Proactively identify issues + opportunities and escalate/feedback concerns where necessary
Keep their networks running smoothly with upgrades as & when required
Reasonable flexibility as we a problem fixing business and need to look after our customers
Support the admin teams (input to customer requests, configurations and upgrades)
Helpdesk support when not on site (typically 1 day per week, being willing to 'chip in' where needed is essential)
Be the ultimate "go-to" person for problems on your customer set

General:


Maintain a high level of professionalism: timeliness, attire, manners
Site visits:
Ensure you understand the scope of the visit before arriving
Discuss todays visit with customer before starting, check on priorities, customer understands what they're asking for (especially if implications)
At end of day, ensure notes are completed and customer understands/appreciates work done
If can't complete scope of work, explanation + action plan going forward. Update admin team + customer
Site documentation completed (especially Visio drawings)
Good practices (back-ups, security) are in place and actively checked
Requests (especially that you commit to!) are passed back to the admin team and/or added to your next site visit scope document. Out of hour requests need to be particularly managed


Experience & qualifications:


Every field engineer has to have installation and troubleshooting experience with Server 2008/12/16 and Exchange 2010/13/16. Administration experience alone is not in-depth enough for this role! Valid MCSA or above

You should also be capable of installing a new firewall reliably and securely (currently ZyXel and Cisco Meraki).

Is this you? If so, I would very much like to speak to you in confidence. Please call me, Athena Antoniou on 01372 748 444 / athena.antoniou@e-resourcing.co.uk