Field Engineer - South East based clients
Develop strong relationship and trust with your nominated accounts through honest guidance and
thinking in their best interests
Strong notes (what done, outstanding works etc) + liaise with account manager in Epsom office at the end of every site visit
Proactively identify issues + opportunities and escalate/feedback concerns where necessary
Keep their networks running smoothly with upgrades as & when required
Reasonable flexibility as we a problem fixing business and need to look after our customers
Support the admin teams (input to customer requests, config upgrades)
Help-desk support when not on site (typically 1 day per week)
Be the ultimate "go-to" guy for problems on your customer set
Maintain a high level of professionalism: timeliness, attire, manners
Ensure you understand the scope of the visit before arriving
Discuss todays visit with customer before starting, check on priorities, customer understands what they're asking for (especially if implications)
At end of day, ensure notes are completed and customer understands/appreciates work done
If can't complete scope of work, explanation + action plan going forward. Update admin team + customer
Site documentation completed (especially Visio drawings)
Good practices (back-ups, security) are in place and actively checked
Requests (especially that you commit to!) are passed back to the admin team and/or added to your next site visit scope document. Out of hour requests need to be particularly managed
Experience & qualificaitons
Every field engineer has to have installation and troubleshooting experience with Server 2008/12 and Exchange 2010/13. Administration experience alone is not in-depth enough for this role.
They should also be capable of installing a new firewall reliably and securely (currently ZyXel and Cisco Meraki).
As the field engineering role is a senior role we would expect you to have a valid MCSA or above. If, however you are almost there (maybe 1 exam off, but almost ready to be taken) then we would consider you at a slightly reduced rate until they completed the qualification. An MCSE/A 2008 would be acceptable with a view to the candidate being eager to update ASAP.
Field engineers are close to their accounts (or prospective customer) and should therefore be comfortable discussing and understanding their requirements to offer solutions to develop an appropriate network or solution. Once agreed, to assist the project manager in ordering the right kit and additional resources where necessary.
For more information, please contact Lee Barham in confidence on 01372 748 444 / firstname.lastname@example.org