eCommerce Product Support Manager

  • Job Reference: CR/021525
  • Date Posted: 20 June 2022
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £470 to £510
  • Sector: IT (general)
  • Job Type: Contract
  • Duration: 6 Months
  • Work Hours: Full Time

Job Description

eCommerce Product Support Manager - £470 - £510 per day to umbrella company - INSIDE IR35

Hybrid - 3 days per week in office - Central London based

Agile / eCommerce / Documentation / User Training / Subject Matter Support

eCommerce Product Support Manager

We have a great opportunity for an eCommerce Product Support Manager to join a superb company on an initial 6 month contract in London on a hybrid/part remote basis. You will join a dynamic and fast-paced environment and serve as the Product Support Manager on the company's new eCommerce product suites.

Key Responsibilities:

  • Working collaboratively with technical teams, Users / Stakeholders to contribute to developing the product vision and direction for eCommerce experiences to innovate existing business areas
  • Serve as a subject matter support on industry standard eComm services and integrations as needed
  • Communication with the business on delivered system capabilities
  • Coordination and support of training sessions
  • Assisting with the UAT process
  • Liaison with Scrum Masters and the Agile team to raise/follow/complete tickets from UAT

Experience Required:

  • 1-2 years experience working as a Product Manager, Product Support expert, SME (Subject Matter Expert)
  • A good understanding of eCommerce systems such as Shopify, WooCommerce, BigCommerce etc.
  • Develop clear, efficient and logical approaches to share knowledge about eComm systems with the business in a way that is easy to understand and adopt
  • Exceptional interpersonal skills, exceptional client facing/consulting skills and ability to manage multiple stakeholders
  • Understands business problems and can effectively translate them to technical and/or process requirements
  • Basic understanding of Agile or lean best practices and testing methodologies

If this role sounds of interest and you think your skills match the requirements, please send me your CV and I will call you to discuss in more detail.

eCommerce Product Support Manager - Contract - London - £470 - £510 INSIDE - 6 month contract