Cloud Deployment & Support Engineer

  • Job Reference: HQ00016220
  • Date Posted: 9 May 2019
  • Recruiter: E-Resourcing
  • Location: Kingston upon Thames
  • Salary: £35,000 to £45,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Cloud deployments within Microsoft Azure / Windows Servers (setup and maintenance Active Directory /Networking, switches, routers and firewalls (DNS, DHCP, TCP/IPMS) Exchange / MS SQL experience / Software installations and upgrades / MS Office

My client who are the market leader in their industry urgently require a Cloud Deployment & Support Engineer to join them on a permanent basis at a very exciting time within their business. Please see below.

The primary objective of the Helpdesk is to provide ongoing support and assistant to customers for any product related issues, including cloud-based deployments.
The Cloud Deployment and Support Engineer is an important part of the Helpdesk, providing customer software support for our DEMS cloud related issues, undertaking analysis and diagnosis, and implement resolutions within agreed timeframes. The role includes the pre-sales support in respect of cloud-related matters, initial deployment of cloud instances and system set up, ongoing monitoring of cloud deployments and ongoing support and assistance to customers on the company's cloud-hosted platform. This role requires excellent customer service skills and advanced technical experience, demonstrating a passion for emerging technologies and a clear understanding of Microsoft Azure platform, settings and configuration.
Responsibilities
Responsibility Area 1: Software Support
Act as the main point of contact for all reported cloud issues or queries (via telephone or email) relating to 360 Cloud deployments and customers.
Receiving, logging, and tracking all cloud/software and cases and communicating the status/resolution to the customer.
Demonstrating the ability to troubleshoot and resolve complex cloud and cloud related issues including navigation from application to final storage of firewalls and associated certifications.
Escalating unresolved calls to the product engineering and development team.
Maintain a high degree of customer service.
Provide training and rollout support on cloud and cloud upon request.
Arrange for additional technical support where problems cannot be resolved within the support team.
Escalating cases to the Service Delivery Manager where necessary.

Responsibility Area 2: Cloud Deployment and set up of Microsoft Azure Instances
Manage individual cloud deployments to finality ensuring security of systems and data.
Act as first point of contact for customers deploying onto the cloud and offer advice solutions for navigating out of corporate networks to the cloud instance.
Support the sales staff within and Calla to effectively sell cloud solutions offering advice and pointing out limitations of a customer's network.
Create and continually update documents to detail the client requirements for a successful rollout of cloud/ and Body Worn Camera solution.
Monitor existing cloud enterprise deployments to ensure security policies are adhered to, performance of the system is optimized within the boundaries of sale, advice customers of maintenance or upgrades to the system.
Be part of a rostered, on call support for 24/7/365 support for cloud customers.
Qualifications, Skills and Experience
Technical Skills:
2+ years of experience working with Cloud deployments within Microsoft Azure environment & Database structures
Windows Servers (setup and maintenance)
Active Directory
Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP)
MS Exchange
MS SQL experience
Software installations and upgrades
MS Office
Professional/Personal Skills:
Reliable self-starter that is service driven that enjoys getting the job done
Can think through problems, troubleshoot in a methodical manner and escalate as required
Can undertake small/medium projects
Has a good understanding of IT security
Likes to build resilient solutions
Is always open to learn new skills and adding value
Has good documentation and communications skills

Desirable qualifications

Microsoft Azure Certification

For more information on this exciting opportunity, please call Lee Barham In confidence on 01372 748 444 / lee.barham@e-resourcing.co.uk