Business analyst Move/Join

  • Job Reference: Lum-2
  • Date Posted: 24 December 2020
  • Recruiter: E-Resourcing
  • Location: Hasselt
  • Salary: On Application
  • Sector: IT (general)
  • Job Type: Contract
  • Duration: 9 months
  • Work Hours: Full Time

Job Description

Mission

As Business analyst with some functional knoweldge you will backfill our Move (customer switch) / Join (new customer, supplier switch) Expert who will work on Atrias. You will support the improvement and optimization of the move/join process in current MIG 4 market model and start making the transition to the MIG 6/Atrias model. You will mainly work on the optimization of the Move process to retain & acquire customers during the move process. And search solutions to the problematic move and move without contact. In next phase you will help for the transition from the current market model (MIG 4) to new market model (Atrias).

In General Move/Join analyst tasks include

  • Analysis, improvement & optimization of the Move and Join Process
  • Since IT capacity are absorbed in Atrias project in 2021 you will bring solutions mostly involving process, user instructions, control without IT development
  • When needed you will manage from initiation to testing the user stories to fix/improve the IT process
  • You will monitor the different Move performance indicators and the New Tools released to support the move process : in Salesforce and in a web interface partner tool
  • You support the Operational Managers of the Move and Join processes in their activities to improve their process and conduct ad-hoc analysis and propose solutions

COMPETENCES

  • Expertise of the Belgian Energy Move process is a must
  • Knowledge of Salesforce is a big plus
  • Result driven
  • Good communicator and capacity to mobilize users for improvements
  • Proven experience in process improvement with or without IT implementation (preferably without)
  • Capacity to analyze indicators, process, user behavior, customer feedback and identify improvement and optimization
  • Drive and capacity to initiate and manage self an implementation plan

Background

Knowledge & EXPERIENCE

  • Belgian Utility Move process
  • Experience with SAP-ISU (metering, structuring)
  • Experience with Customer Relation Management (Salesforce,…)
  • MIG 6.0 or MIG 4.0
  • Process improvement methology

Skills

  • Good analysis skills
  • Team player
  • Experience in project modus
  • Responsibility
  • Involvement
  • Proactive
  • Language (DU/FR/ENG)