Application Support Analyst

  • Job Reference: HQ00015744
  • Date Posted: 12 September 2018
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £45,000 to £50,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Role: Senior Application Support Analyst

Location: London

Salary: £50,000

Senior Application Support Analyst - Application Support Team

An excellent opportunity has arisen working for a superb global organisation in their Application Support department who are responsible for Application Support, Application configuration, change management and quality assurance.

ASP.NET // C# // ITIL // APPLICATION SUPPORT // LONDON

The Senior Application Support Analyst takes the lead role in the resolution of incidents including:

  • In depth troubleshooting / forensic analysis
  • Impact analysis via understanding of interfaces and application integrations
  • Back end analysis
  • Performing platform support and/or writing, executing scripts
  • Server analysis and troubleshooting
  • Coordination between multiple resolving agencies
  • Ability to recreate issues and concisely identify when an incident is a bug versus working as designed
  • Escalations and respective communications to stakeholders
  • Work closely with the application support developer team members and respond to their guidance and support
  • On occasions, attend and contribute to sprint ceremonies including planning sessions, stand-ups and retrospectives
  • Produce high quality code using Test Driven Development
  • Have a good understanding of C# and the .Net ecosystem including Visual Studio 2015+, asp.Net MVC and WebApi
  • Be able to diagnose issues via debugging, logging and tools like NewRelic
  • Be able to work with within modern front-end frameworks e.g. Angular, Knockout or Aurelia

You will have demonstrable experience in the following:

  • Microsoft C#, Visual Studio and the .Net Runtime
  • Agile based project delivery
  • exposure to one of the following: SQL Database, NoSQL database or Cloud-based storage solutions
  • Test Driven Development
  • An understanding of messaging-based architectures
  • A good understanding of design patterns and principles e.g. SOLID and GO4
  • Ability to refactor code
  • Ability to take ownership of technical incidents and work with applications teams
  • Experience in the software development life cycle including business analysis and deployment

ASP.NET // C# // ITIL // APPLICATION SUPPORT // LONDON

If you have the required skills and are keen to join a superb, globally renowned organisation then apply now!