Application Engineer Limburg - Leuven

  • Job Reference: HQ00015634
  • Date Posted: 26 July 2018
  • Recruiter: E-Resourcing
  • Location: Limburg
  • Salary: £1.00 to £2.00
  • Sector: IT (general), Belgium
  • Job Type: Permanent
  • Duration: no duration
  • Work Hours: Full Time

Job Description

As a worldwide leader in Geospatial IT-solutions employing over 4000 professionals, HEXAGON offers a wide range of high class software solutions to the defence and intelligence, public safety, government, transportation, photogrammetry, utilities, and communications industries. Our solutions enable our customers to create, manage, integrate and share geospatial information in order to improve their workflow and processes allowing them to take better and faster operational decisions.
Among the different markets we serve, we are the main applications supplier of the Calltaking & Dispatching solutions for the Belgian Federal and Local Police (101 National Emergency number) in the context of the emergency radio network ASTRID. As a key actor, we contribute substantially to the harmonization of the unique European 112 Emergency number for all the citizen's Emergency needs.
Due to our continuous growth, we are urgently looking for a Senior Software Engineer for an immediate start in our Brussels office.
JOB DESCRIPTION
As member of the Operational Team, the application engineer is the key element for the maintenance of our products and the follow-up of our end-users. By having an irreproachable attitude and presentation, he/she will be the first image of the company presented to our customers and end-users. He/She will be able to speak the language and understand the needs of the emergency world.
He/She must tackle all the questions, issues and problems that may happen on our operational environment. Able to travel in Belgium and close countries, the application engineer will be present on production sites for user assistance and preventive maintenance. He/She will be involved in the guard duty.
Of a curious nature, he/she must be able to learn by himself/herself. Always looking for challenges, he/she must be able to take part of new projects and marketing events.
This position is the starting point for any future evolution inside Hexagon SI. Acquiring an in-depth knowledge of our products and their usage is mandatory for reaching any other functions. Application Engineer Job Description

QUALIFICATIONS
? University degree (or equivalent) in Engineering or Computer Science
? Minimum 4 years of experience in software maintenance is mandatory;
? Knowledge and administration of WEB sites and services is mandatory;
? Knowledge and administration of Operating System (Windows Server and Desktop) is mandatory;
? Knowledge of database MS SQL Server 2012 or higher and Oracle 11g or higher;
? Knowledge of SQL and scripting languages;
? Initiative and dynamic attitude, team player;
? Able to plan and carry out by his/her own multiple work assignments while respecting deadlines;
? Excellent verbal and written interpersonal and communication skills;
? Stress resistant;
? Languages skills: Dutch, French and English (German is a plus);
? Knowledge of the emergency world (Police, Fire Brigade, Civilian Protection… is a plus;
? Computer Aided Dispatch, GIS, Radio, and/or Telephony software experience is a plus;
? Knowledge of ITIL processes is a plus;

JOB RESPONSIBILITIES
? Implement and maintain HEXAGON solutions into customers production environments;
? Provide first and second line support;
? Be involved in the guard duty service;
? Work on Incident resolution & reporting and identify temporary and long-term solutions;
? Provide customers support in the implementation and usage of the HEXAGON products;
? Deliver high quality standards services;
? Maintain and develop personal effectiveness;
? Insure products and solution quality excellence;
? Customer satisfaction focus;
? Service Level Agreements satisfaction focus;


We offer an attractive salary, compensation package (group insurance above market, DKV for employee and family members paid by employer, meal vouchers, internet, Smartphone, car with international fuel card) in a multi-national, high-tech, innovative environment. If