3rd Line Support Engineer

  • Job Reference: PR/020132
  • Date Posted: 25 July 2019
  • Recruiter: E-Resourcing
  • Location: England
  • Salary: £55,000 to £60,000
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

3rd Line Support Engineer (SCCM, Windows 10, MAC OS X)

Role: 3rd Line Support Engineer (SCCM, Windows 10, MAC OS X)

Location: Central London

Salary Range: £55,000-£60,000 pa

Fantastic opportunity for an experienced 3rd Line Support professional to join a globally renowned organisation in the media / entertainment space. The successful 3rd Line Support Engineer will have strong interpersonal skills and be able to build relationships with key business stakeholders and be able to resolve issues under pressure in a timely fashion.

3rd Line Support // Windows 10 // MAC OS X // SCCM // Android

Key responsibilities:

  • Provide technical support for a range of technologies, including Windows 10, MAC OS X, and Android and Apple devices
  • Resolve issues in a timely fashion with a high level of professionalism
  • Use technical write ups to help on and off shore teams to resolve issues
  • Vendor management
  • Aid IT Client Services achieve the highest level of Customer Satisfaction

Key skills required:

  • Previous experience providing 2nd and 3rd line support for both Hardware and Software systems
  • Previous experience deploying software for testing and production uses
  • Strong experience with System Center Configuration Manager
  • Previous experience providing support for Windows 10, MAC OS X, and Adobe products
  • Previous experience providing support for Apple and Android devices
  • Active Directory management experience

3rd Line Support // Windows 10 // MAC OS X // SCCM // Android

This is a rare opportunity to join a dynamic multinational in an integral role. If you have the experience required and are interested in finding out more about this exciting opportunity, then apply now!