1st Line Technical Support

  • Job Reference: CR/021239
  • Date Posted: 24 November 2021
  • Recruiter: E-Resourcing
  • Location: London
  • Salary: £15.00 to £17.00
  • Bonus/Benefits: to an umbrella company
  • Sector: IT (general)
  • Job Type: Contract
  • Duration: 3 months
  • Work Hours: Full Time

Job Description

1st Line Support Analyst Contract

100% Remote working

Inside IR35

The Role
To provide remote first line support to internal customers, setting up new users, assisting them with IT queries via phone, e-mail or remote methods. Being the first point of contact for helpdesk tickets and escalating queries to other helpdesk staff as appropriate.


  • Responsible for employee onboarding; building/configuring hardware; creating user accounts
  • To provide effective technical support and fault resolution with timely feedback to users.
  • To administer and maintain the company's hardware (laptops, VOIP phones, mobile phones and video conferencing) and software in line with company policy.
  • To be the first point of contact for helpdesk queries, ensuring they are correctly logged and updated.
  • To ensure that helpdesk queries are resolved in a timely manner, escalating them where appropriate.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To provide support to IT projects.
  • Any other tasks that maybe requested.

Experience Required:

  • Excellent customer service skills including face-to-face and telephone communication skills
  • Expertise in desktop devices; VOIP telephones; Microsoft operating systems; technical hardware; anti-virus solutions; online video-conferencing; and Office 365
  • Troubleshooting and problem resolution
  • Evidence of service-orientated approach to IT and other central support issues
  • Evidence of a strong organisational skills and attention to detail
  • Integrity and management of personal and confidential data

If the role sounds of interest please send me your CV and I will call you to discuss the role in more detail.