1st line/Service (help)desk

  • Job Reference: ABVV2
  • Date Posted: 9 November 2020
  • Recruiter: E-Resourcing
  • Location: Brussels
  • Salary: On Application
  • Sector: IT (general)
  • Job Type: Temporary
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

We are looking for a 1st line/Service (help)desk (+) profile:

Tasks

  • in contact with federal and regional administrators and members (ec3 troubleshooting when needed)
  • SPOC (Single Point Of Contact) -> AS400 , clients (Windows 8.1), regionals, Ec3_alert, ...
  • Contact with Proximus: Regional WAN and Hotlines (WAN)
  • Windows workstation support (8.1)
  • Configuring tablets / smartphones
  • follow up everyday support tickets
  • making procedures to facilitate work
  • Troubleshooting
  • documenting when troubleshooting
  • in collaboration with system engineers
  • following standardization and workplace security policies
  • using and optimizing ticketing system
  • checking Spam Quarantine in Smtpgate
  • creating users in Site delegĂ©
  • Creating new users/mailboxes in AD for Fed

Skills

  • Knowledge of Active Directory / Exchange
  • Knowledge of Microsoft Office
  • Management tools
  • Networking support (TCP/IP, DNS, ...) , cabling, VLAN, network troubleshooting,
  • IP-telephony
  • Printer support
  • Hardware support (desktops, laptops, printers)
  • checking Backups / restore
  • supporting InHouse applications
  • knowledge of Windows PowerShell / CMD-script (Batch commands)

Personal Skills

  • Teamplayer
  • Eager to learn
  • Attentive to details
  • Service oriented
  • Fluent in French, Dutch
  • can work independently
  • good analyzing skills

Offer

  • min. 6 month contract (temporary replacement)
  • Excellent extra-legal benefits:
    • 40 days holiday
    • GSM, Mealvouchers, Internet