1st Line Service Desk Analyst (AD/O365)

  • Job Reference: HQ00009660
  • Date Posted: 8 May 2018
  • Recruiter: E-Resourcing
  • Location: Surrey
  • Salary: £20,000 to £24,000
  • Bonus/Benefits: benefits
  • Sector: IT (general)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

1st Line Service Desk Analyst (Active Directory/Office 365/Windows 10)


Enjoy saving the day? Our client in Surrey needs a superstar Service Desk Analyst to join their team, providing support to a 1st line level.


You will be supporting users, troubleshooting issues, and using your technical finesse to resolve problems. When issues can't be resolved you will know to escalate to 2nd/3rd lines. Providing excellent customer service and making a customer's day will be instinctive to you.

Technical knowledge you will need to be a success in this position includes Active Directory User & Security Group administration, Microsoft based operating systems with emphasis on Windows 10 and Office 365, and Outlook 2010/2013/2016.


You will have at least one years' commercial experience. Financial Service experience would be preferable.


Interested? Click apply or contact me on katie.parker@e-resourcing.co.uk / 01372 74844 for more information.